Information technology is increasingly changing how we work, live, and play. Cutting through the hype of artificial intelligence, virtual reality, and cloud computing, as examples, to understand what the impact on people, the workforce, and society can be hard. Keith Instone will use 4 aspects of user experience to help you make sense of emerging technology.

+ User experience as impressions people form when interacting with technology

+ User experience as activities we do to define, design, and deliver great experiences

+ User experience as organizational capabilities to manage customer, employee, resident, and other experiences

+ User experience as communities where we study, teach, and learn about the people and technology

Join Keith as he starts the conversation with a few example technology areas, like AI, and then we can go into other areas like cybersecurity, DevOps, digital marketing or anything else you want to talk about from these UX perspectives.