Discover how generative AI can revolutionize conversational experiences in this engaging talk. Dive into the limitations of current chatbot capabilities and explore the next generation of conversational interactions. Learn how to create intuitive customer experiences using Gen App Builder, a powerful tool that simplifies and accelerates virtual agent development. Explore the three key conversational capabilities: informational, transactional, and generative. Witness how natural language understanding and machine learning models can enhance chatbot efficiency and customer satisfaction. Delve into the timeline of large language models and Google Cloud's advancements in generative AI. See how Gen App Builder integrates with Google Cloud's conversational AI solutions, empowering developers to build cutting-edge chatbots and virtual support assistants. Discover the impact of generative AI on conversational design principles, leading to happier customers, increased call containment rates, and superior overall experiences. Join us to unlock the potential of generative AI and reshape the future of customer interactions.

Rabimba Karanjai is a Google Developer Expert (GDE) and has extensive experience in building and deploying conversational AI solutions for a variety of businesses. He is also a frequent speaker at industry events.

What You Will Learn:

- The different ways that conversational AI can be used.

- How to build effective conversational AI experiences.

- Tips for improving the customer experience with conversational AI.