Building Agentic Systems for Site-Reliability-Engineers (SRE’s)

How do you build LLM-powered agents that can actually solve real incidents in the enterprise? In this talk, we’ll dive into how to design Agentic Systems that can triage and resolve IT incidents—not by dumping all telemetry into a LLM model, but by surgically extracting the right data across time, metrics, logs, and traces. We’ll explore strategies for reducing noise, selecting relevant signals, and building iterative reasoning chains that let LLMs converge on root causes and remediations. This talk is grounded in real-world experience building production-grade SRE agents in enterprise environments.

Goutham Rao is the CEO and co-founder of NeuBird, the creators of Hawkeye, the world’s first generative AI-powered ITOps engineer, designed to help IT teams diagnose and resolve technical issues instantly, enabling seamless collaboration between human teams and AI. A serial entrepreneur with a proven track record, Rao has co-founded and successfully exited multiple companies. He co-founded Portworx, acquired by Pure Storage; Ocarina Networks, acquired by Dell; and Net6, acquired by Citrix. He is also an accomplished inventor with over 50 issued patents spanning computer networking, storage, and security.