Most business owners lose leads and frustrate customers the same way: someone visits the website outside of business hours, has a simple question, can't find the answer, and leaves. A chatbot fixes that problem completely. It answers the question, keeps the customer engaged, and hands off to a human when things get more complex.
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Most small businesses answer the same handful of questions over and over — where's my order, what are your hours, do you take refunds. A chatbot can handle those on autopilot and free you up for the conversations that actually need you. But the bots that work don't start with fancy AI — they start with a simple map of what your customers really ask.
This 30-minute session is for entrepreneurs who want a support chatbot that's genuinely useful, not frustrating. We'll show you how to gather your most common customer questions from where they already live — your inbox, DMs, and reviews — group them into a few clear topics, and turn each into a conversation flow your bot can follow.
You'll leave with a template for mapping questions to answers, a first draft of your own flow, and a clear sense of what to automate and what to leave to a human.
No coding or AI background needed — just bring the questions your customers keep asking, and let's turn them into a bot that helps.
