This session explores how business owners can use Google tools and Gemini to improve the customer experience through surveys, how to get customers to answer honestly, and how to get the best data from them.
1 RSVP'd
Most business owners ask for feedback at the wrong moment — weeks later, in a survey nobody finishes — then read the few replies one at a time and remember the loudest complaint instead of the most common one. The pattern that would actually change how you operate is sitting in those responses. You just can't see it by reading them one by one.
This 30-minute session is for business owners who want feedback they can act on. We'll show you when to ask so people answer honestly, how to build a short Google Form they'll actually finish, and how to hand the responses to Gemini so it finds the themes across all of them at once.
You'll leave with a feedback form you can send this week, a reusable Gemini prompt for analyzing the results, and one concrete change worth making.
No coding or AI background needed — just bring the part of your business you most want an honest answer about.